Shipping & Returns

Shipping

• Shipping is free on every order.
• Orders are processed within 1–5 business days. You'll get an email with tracking once your order ships.
• Please check your shipping address before you place your order. If a package is returned to us because of an incorrect or incomplete address, you pay the cost to reship it.
• Once the carrier marks a package as delivered, we are not responsible for it being lost or stolen.
• If your package shows no tracking updates or never arrives, you must contact us within 7 days of the expected delivery date to open a lost-package claim.

Returns

• You can request a return within 30 days of delivery.
• Items must be unworn, unwashed, with all tags attached and in the original packaging. Returns that don't meet these conditions will be refused and sent back to you.
• You pay the cost of return shipping. Original shipping charges are not refunded.
• A 15% restocking fee is taken off every approved refund.
• To start a return, email henos.g1@icloud.com with your order number. Returns sent without contacting us first will not be accepted.
• Approved refunds go back to your original payment method.

Damaged or wrong items

If your robe arrives damaged, faulty, or in the wrong size, email us within 7 days of delivery with your order number and photos. We'll replace it or refund you in full. The restocking fee and return shipping cost do not apply in this case.